Refund policy

Returns

You have 14 days from the delivery date to request a return. Items must be unworn, unwashed and in their original condition, with all tags attached and in the original packaging. Items that are worn, washed, altered, damaged or have had tags removed cannot be accepted.

Final sale

Autographed items, CDs and other physical music, and anything marked final sale on the product page cannot be returned or exchanged.

How to start a return

Email yo@reilucari.com within 14 days of delivery with your order number and the reason for your return. We will reply with return instructions. Please ship the item back within 7 days of receiving approval. Items sent back without first requesting a return will not be accepted.

Return shipping

Customers are responsible for return shipping costs, and original shipping charges are non-refundable. We recommend a tracked shipping service, as we cannot be responsible for returns lost in transit.

International returns are accepted at the customer's expense. Customs duties, import taxes and fees paid on delivery are non-refundable.

Exchanges

If you need a different size, email us and we will exchange it if the size is available. If it is not, we will issue a refund.

Refunds

Once your return is received and inspected, we will email you to confirm. Approved refunds go back to your original payment method. Please allow 5 to 10 business days for your bank or card issuer to process the refund.

Damaged or incorrect items

If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and photos so we can make it right at no cost to you.

Contact

Questions about returns: yo@reilucari.com